Orders and Shipping
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
HOW DO I CHANGE MY SHIPPING ADDRESS?
If you need to change or correct your address, email us at support@swisschems.is immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on future transactions.
HOW DO I TRACK THE STATUS OF MY ORDER?
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at support@swisschems.is.
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
DO YOU SHIP TO MY COUNTRY?
We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.
Be mindful of possible shipping restrictions and fees due to local import rules. Stay informed about import restrictions, processes, and charges as per local laws.
We strongly recommend confirming your country’s import regulations before completing your order. Additionally, review our Shipping Policy and Terms and Conditions before making a purchase.
WILL MY ITEMS COME IN ONE PACKAGE?
If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Swiss Account to track your order.
If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.
I FORGOT TO ENTER MY DISCOUNT. CAN YOU APPLY IT AND ADJUST MY ORDER?
Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. Feel free to use the discount code for your next order.
CAN I PRE-ORDER AN ITEM THAT IS SOLD OUT?
If you’re interested in purchasing an item that is currently out of stock, feel free to contact us through any of our communication channels. We can assist you in placing an advance order and provide information on the expected restocking timeline.
Additionally, you have the option to enter your email address on the out-of-stock product page. This way, you’ll receive a notification as soon as the item is back in stock.
HOW DO I FIND STOCK AVAILABILITY FOR AN ITEM?
Some products show the available stock count directly, while others might not display the count on the product page. However, for products without a stock count, you’ll notice a clickable and highlighted “Add to Cart” button, indicating availability. On the other hand, unavailable products will have an “Out of Stock” label instead of a button.
HOW OFTEN DO YOU RESTOCK?
New stocks typically arrive within 2 weeks, unless specified otherwise. Subscribe to our newsletter to stay updated on restocks and new product launches. Simply scroll down to find the subscription box at the bottom-left corner of our homepage.
ARE THERE DISCOUNTS OR VOUCHERS AVAILABLE?
Certainly! Subscribe to our newsletter and follow us on Facebook, Instagram, and Twitter to stay in the loop about our exclusive deals and promotions.